Refund Policy of GoldenMorsel
Last updated: March 24, 2023
Overview
At GoldenMorsel, we pride ourselves on customer satisfaction and quality products. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy provides detailed information about options and procedures for returning your order.
Refund Conditions
To be eligible for a refund, please ensure the following conditions are met:
- The item you wish to return must be uneaten, and the packaging must be intact.
- You must initiate the return process within 2 hours of the time the order was delivered or picked up.
- Proof of purchase must be presented when requesting a refund.
Non-Returnable Items
Certain types of items cannot be returned, such as:
- Customized orders tailored to personal preferences.
- Gift cards.
- Items on sale or promotional offers.
Process for Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at +39 06 3211 1234 with your order details.
- Provide a valid reason for the return and proof of purchase.
- Wait for a confirmation from our team regarding the status of your return request.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically 5 to 10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call +39 06 3211 1234 and send your item to: Pizza Haven, Via Margutta, 51, 00187, Rome.
Shipping Returns
To return your product, you should mail your product to: Pizza Haven, Via Margutta, 51, 00187, Rome. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
For more information about our Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by calling +39 06 3211 1234 or by visiting our website at goldenmorsel.site.